Frequently Asked Questions ?
We transport all types of vehicles including cars, trucks, buses, boats, camper trailers, caravans, and jet skis.
Each case can vary. Please check with our Customer Care at the time of booking.
For metropolitan collections from a major city, please ensure your booking is made at least 72 hours prior to your requested vehicle collection date. For rural / meet driver locations, bookings should be 5 business days before prior to your requested vehicle collection date. *Payment must be made in full for your booking to be active.
Every booking made is different. As a rough guide metropolitan collections require a minimum of 72 hours’ notice to have your vehicle collected and rural collections require a minimum of 3 to 5 business days. Freight dependent areas will require longer as it is based on having a truck in the area. Placing a collection date on your booking does not indicate a guaranteed of either a date or time and is a request only. You will be contacted prior to collection via telephone to confirm date and anticipated timeframe.
Business days – Monday thru Friday during business hours except public holidays.
If you have a special transport requirement such as priority movement or a request for enclosed transport, please contact our Customer Care Team on 1300 595 907 to discuss your needs. We will endeavour to assist wherever possible.
Yes, however the baby seat must be fitted, not loose.
We can assist with these types of movements, please contact our Customer Care Team on 1300 595 907 to discuss your needs. We will endeavour to assist wherever possible.
Immobilizers and non-standard alarms should be disabled at the time of vehicle collection / drop off to a depot.
If the vehicle can be driven onto a truck (in a serviced door location), active registration is not necessary. You must provide the last 6 numbers of the VIN or the registration plates details when you book a service.
If you wish to move your vehicle with personal items inside, please request this additional service at the time of booking. An additional fee will be applicable. The regular service only allows the following items - a spare tire, a jack, tool kit, and fitted baby seat(s). For further information please contact our Customer Care Team on 1300 595 907.
Yes, we can move vehicles to and from almost any place in Australia. For further information please contact our Customer Care Team on 1300 595 907.
No, your booking must be paid for in full prior to movement. Our payment options are debit/credit card or direct debit. Secure payment can be made via our online booking system or over the phone through our Customer Care Team on 1300 595 907. Payment will not be accepted at depot locations in the form of cheque, money order or cash.
Yes, however an additional cost may be applicable. For further information please contact our Customer Care Team on 1300 595 907.
No, a designated person must be available at the time of collection. The keys as well as any spare keys will need to be handed over and a condition report be signed before the vehicle is collected.
Yes, please specify this in the quote request under ‘Special Vehicle’ section where you can specify your vehicle type, brand, model, and dimensions. Alternatively, please contact our Customer Care Team on 1300 595 907.
The minimum ground clearance required is 15cm / 150mm. If your vehicle is lower than the minimum required ground clearance, please contact our Customer Care Team on 1300 595 907 to confirm if the movement is possible.
Payment options available are either direct deposit or completing payment via our website using a credit card/debit card.
Your quote will only show the suburb of the depot location. Only once full payment is made will the full depot address be provided in the confirmation e-mail.
Yes. If you own a vintage or special edition vehicle, or the vehicle’s value is over $80,000, we can transport it however an additional cost may be applicable. Please contact our Customer Care Team on 1300 595 907 for further assistance.
Yes, however special conditions are applicable. If your vehicle has very little damage and all parts of the vehicle are secure, doors can open and close and all windows are intact, we can consider the transport of your damaged vehicle. Please contact our Customer Care Team on 1300 595 907 for further assistance.
Yes, however special conditions are applicable. Please contact our Customer Care Team on 1300 595 907 for further assistance.
Yes, when booking your service, you will find a section you need to complete if you require a tax invoice. Please ensure you fill the required fields of this section in full in order for a tax invoice to be provided.
The best way is to complete an online booking. If for any reason you are unable to complete a booking on our website, please contact our Customer Care Centre on 1300 595 907. Please ensure you have the following information to complete your booking over telephone:
- Vehicles make and Model
- Registration number/last 6 numbers of VIN
- Name and contact number of the person dropping off vehicle at address/ depot.
- Name and contact number of the person collecting vehicle from suburb/depot. Original quote number
- Email address to forward booking confirmation.
Yes. Please visit the quote section of our website to obtain a quote.
Yes, if your vehicle is transported to a state which conducts quarantine inspections. Please ensure your vehicle meets the guidelines applied by that state. Additional charges may be applicable if your vehicle fails quarantine.
Each transport movement has a different transit time. Transit times are estimates only and there are many factors that can impact your vehicle being transported including but not limited to: weather, transport volumes and the type of transport i.e. special movements. We recommend you do not to plan travel, holidays, or work commitments around estimated transit times.
No, transit times are estimates only. Transit times are calculated based on ‘regular traffic’ in business days. Variables can shorten or lengthen the transit time of your vehicle.
Emu Car Carriers has its own depot locations. We also utilise other Depots from our reputable partnered companies who can take possession and hold your vehicle before transport. In some instances, there are locations where we do not deliver to private or business locations. We may either use an Agent or arrange a ‘Call To Meet’ which requires meeting the driver at a designated location the driver determines is safe to either collect or deliver your vehicle.
Monday to Friday, from 08:30 to 16:00 EST. Some depots may have different operating hours. It is always a good idea to call the depot ahead of time to confirm operational hours. If you require your vehicle to be delivered on a weekend, an extra fee may be applicable. Please contact our Customer Care Team on 1300 595 907 for further assistance.
Vehicles can be held at a depot for up to five (5) business days after its arrival. We suggest that you make arrangements to collect your vehicle during this time to avoid additional charges. For vehicles delivered to agent locations we ask that your vehicle is collected as soon as you are notified that it has been delivered.
No, we only take responsibility of the vehicle transport. The buyer must ensure the vehicle is available and ready prior to collection.
No. The day before or morning of the pick-up day, the driver will contact the designated pickup person by telephone to advise the expected collection timeframe. This will also happen when the vehicle is delivered. Collections are typically performed during business hours on business days excluding public holidays.
No, pickups are typically performed during business hours on business days excluding public holidays.
No, this is determined by the delivery schedule.
Yes, however, a cancellation fee will be applicable. Please contact our Customer Care Team on 1300 595 907 for further assistance.
Your quote is valid for 7 days. If, however you received a quote during a ‘special’, we cannot guarantee the price you have been quoted will remain valid due to the conditions of that special. Please contact our Customer Care Team on 1300 595 907 for further information.
We at Emu Car Carriers do not offer insurance for your vehicle. If Emu Car Carriers is found to be negligent in damaging your vehicle, we have a claims process. It is recommended you have your own personal cover for your vehicle being transport by contacting your personal insurance provider prior to your vehicle being transported to ensure you are covered.
Updated: June 23rd, 2022